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Software QA and Support ★ Automation ★ Manual Testing
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Why "It Works" isn't enough in QA
philosophy.htm ⮐

"It works" isn't always enough, and here's why:

A quick check:
"I clicked around and everything seems to work."
QA follow up:
“Yeah, it technically works, but the error message is vague, the input
field is tiny on mobile, and there's no loading spinner.
Why it matters:
That's gonna confuse users and generate support tickets.

A quick check:
“The image uploader works, I added a photo."
QA follow up:
“What happens if you try to upload a 10MB photo? Or the wrong file type?
Or if you drag and drop two files at once? Have you tested the progress
bar or cancel functionality?"
Why it matters:
If these break, it leads to user complaints, failed uploads, and a
feature that feels unreliable.

A quick check:
“The cart updated when I added items. Everything seems fine."
QA follow up:
“It updated, but did you check that the cart total is recalculated correctly
after a discount code is applied? Does the cart persist the items when the
user navigates away or logs out and comes back later?"
Why it matters:
A broken cart equals lost sales, checkout frustration, and trust issues
with the platform.
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